Brisbane – Tuesday 16 July 2013
Managing staff performance and building a positive feedback culture are essential elements for any successful leadership role. The litmus test of your leadership is not how you lead when times are good, it’s how you lead when times are tough.
If you are a leader or manager, having a tough conversation with a staff member is inevitable, even if it is not something you particularly look forward to. You have to have them. So how do we have these tough conversations and get the best results?
Validated by dedicated research and application, Dealing with the Tough Stuff balances contemporary behavioural science with structured process to give you the tools to help you conduct the crucial conversations for better results.
Darren and Alison Hill will cover:
- The one essential element to any successful tough conversation
- How to depersonalise tough feedback
- Why handling the tough conversations is the difference-maker
- Establishing clarity within feedback processes
Speakers: Darren Hill, Behavioural Scientist and Allison Hill, Psychologist, Pragmatic Thinking
Darren Hill is fascinated by the human race. A behavioural scientist with post-graduate qualifications in management communications, Darren assists organisations and individual leaders foster human skills into their places of work for outstanding results. He has delivered the Dealing with the Tough Stuff workshop over the past 5 years to rave reviews.
Alison Hill’s extraordinary listening skills quite literally change people’s lives. A registered psychologist with a wealth of experience as a trainer, Alison’s work centres on helping people make successful transitions throughout their work and home lives. Alison delivers training programs for managers about one of the toughest areas of all; maximising maternity transitions.