NFP People Conference Melbourne 2013

NFP-conference

Introduction

Passionate people are the fabric of what makes the third sector work and that attracting, training and retaining extraordinary staff and volunteers is more important that ever for NFP (Not For Profit) organisations (Michael Cebon, General Manager and Founder Ethical Jobs).

Snapshot

The conference took place in Melbourne on 27-28 August 2013 with over 30 great speakers from across Australia and beyond presenting to over 200 attendees.

The conference presented the latest trends and forecasts to assist HR managers in making more informed and effective HR decisions.  General topics covered:

  • Best practice recruitment
  • Leadership & training – prepare staff to take on future leadership roles and access essential training;
  • Managing people well – inspire your team to perform and deal with challenges in the workplace
  • Health & wellbeing – implement workplace health and wellbeing strategies
  • HR’s place in organisational strategy – ideas to improve your organisation’s culture to help keep staff for longer.

Setting the Scene

The Health and Community Services Workforce is predicted to grow by up to 77% over the next 12 years to 2025, according to a new report from the government funded Community Services and Health Industry Skills Council.  But that growth will bring “dire, unprecedented workforce challenges” without urgent action.  The Australian community and health workforce currently accounts for 12% of the country’s entire workforce and employs over 1.35 million workforce throughout Australia.

With Australia’s ageing population, there will be a related increased demand and expectation for demand services;  and recent federal government reforms to promote consumer-directed funding, will drive a marked increase in the demand for care services.  Care services including aged care, mental health, children’s services, disability care and indigenous services will face significant challenges that will not be met if the industry is unable to respond to the changing industry.

Inspirational Conference Speakers – Making an Extra Difference

(Dr) Bob Brown – it is amazing what Bob Brown has achieved in the NFP sector and is a true leader with much to share through his stories.

(Dr) Lois Frankel – an aspiring leader helping women  succeed in work and life.

Chris Kotour – inspirational, challenging speaker and leader in residence from Leadership Victoria. Chris shared her valuable experience and futurist argument of the NFP playing field.

Nick Moraitis – six ways to improve your organisation’s marketing to attract prospective employees. A goldmine full of information.

Kon Karapanagiotidis – no words to describe the achievements of Kon at the Asylum Seeker Resource Centre – it is amazing with over 900 volunteers and counting.

Key Takeaways and Trends

My 3 Top Conference Take-aways:

  • The urgent action required by CEO’s/Boards/HR Managers to engage and start implementing succession planning;
  • Developing women as leaders as 80% of Australia’s community sector workforce are women; and
  • Implementing formal programs to reward and recognise the contribution of volunteers across all generations – Gen Y through to Baby Boomers and Builders.

The Future

This conference has provided the conversation from where the NFP can take direction in meeting the challenges of the future.  Looking forward to next years conference which will build upon the success of the 2103 conference.  Bring it on!

Graphics: Ethical Jobs

About the Author. To fulfil his professional and personal career aspirations, Tony Wiggins created ‘The HR Architect’ brand in 2009.  With a well-grounded focus and passion for HR, he thrives on working across his networks as a thought leader in ‘making a difference’ in the HR arena.

Tony Wiggins is the Founder and UX Editor of Saturday Shoutout!!! and The HR Communique.  Tony utilises the blog ‘The HR Architect’ as a social media network and platform that empowers HR professionals to network, assist and support one another, spanning different countries, subcultures and niches.

Contact Tony at thehrarchitect@optusnet.com.au or @tonywiggin on Twitter.

Gender Diversity: How to get it right!

Gender_Diversity_career_daimler

So what are companies doing to get gender diversity right?

I joined many business women in an interactive Brisbane forum where Louise Perram-Fisk, Managing Director Emberin and a gender diversity expert, facilitated a panel discussion with:

– Kevin Campbell, CEO, Transpacific Industries,
– Brenda Mello, Executive General Manager, Human Resources, Transpacific Industries
– Ian Doyle, General Manager, Human Resources, Bank Of Queensland
– Richard Kennerley, State General Manager, Queensland, National Australia Bank
– Meredith Wilson, HR Manager Curragh, Westfarmers Resources Limited
– Maureen Frank, CEO, Emberin

This breakfast organised by Randstad provided an opportunity to hear about how gender diversity has been beneficial for companies and how it has brought additional  commercial value.  Creating greater gender balance requires leaders to develop a more “inclusive” culture that will not only benefit  women but build an environment  that will attract, motivate and retain the wider workforce.

I’m sure everyone walked away from this breakfast with insights to accelerate the gender diversity discussion within their daily work life and organisations.

Graphics: Career_Daimler

About the Author. To fulfil his professional and personal career aspirations, Tony Wiggins created The HR Architect’ brand in 2009.  With a well-grounded focus and passion for HR, he thrives on working across his networks as a thought leader in ‘making a difference’ in the HR arena.

Tony Wiggins is the Founder and UX Editor of Saturday Shoutout!!! and The HR CommuniqueTony utilises the blog ‘The HR Architect’ as a social media network and platform that empowers HR professionals to network, assist and support one another, spanning different countries, subcultures and niches.

Contact Tony at thehrarchitect@optusnet.com.au or @tonywiggin on Twitter.

Brisbane Institute – Outstanding Productivity Needs Better Leadership

Brisbane Institute

The Event

Boosting productivity takes more than introducing better systems or “working smarter”.  It takes leadership.

I was privileged to attend  the Brisbane Institute Forum on 17 July, where Rhonda White founder of the Terry White Chemist Group spoke about the concepts surrounding the current notion that “Outstanding Productivity Needs Better Leadership”.

Who is Rhonda White?

Rhonda is a co-founder of the Terry White Chemists Group and has been integral to the success of the brand. Her visionary skills in developing the systems and disciplines for the Brand, commitment to the development of Professional Services combined with exceptional business skills have proven a critical ingredient in growing the franchise network to its current position of 168 pharmacies in all states, employing over 4500 staff with a turnover of $1 billion.

She currently serves as a board member of TWC Group Investment Limited. A Trustee of the Queensland Performing Arts Trust (QPAT), Rhonda has been a director of a number of government and private companies.

In September 2011, Rhonda was inducted into the Queensland Business Leaders Hall of Fame in recognition of exceptional entrepreneurship and innovation in national retailing, and significant contributions to the community.

Memorable Comments

I was so absorbed in Rhonda’s presentation I wanted to share a few of the priceless statements and advice that I found memorable –

  • “Productivity is the final ultimate measure of a business and the ultimate measure of a leader in business.”
  • “Productivity is the realm of management. Every other level is about efficiency before you think about productivity”.
  • “Look for opportunities to build culture as well as teach systems and management.”
  • “Build culture and hype, not just the hype.”
  • “Be a counterintuitive, creative leader and be prepared for competition.”
  • “People are your most important asset, empower them to deliver your business results.”
  • “Empowerment + collaboration = business stability.”
  • “There are different challenges at different stages of a business, nothing stays the same.”
  • “Systems need to be continuing reviewed/changed to ensure they support the business and the environment they operate in.”
  • “High performance teams need trust and confidence to do their job.”
  • “Managers should never underestimate the impact of their decisions and the interrelationships with the business.”
  • “Bonuses do not work to engage individuals and teams. It is about being involved in projects and sharing the rewards as a team.”
  • “Employees have responsibility to add value to the life of the company and vice versa.”
  • “Reinvent business and teams to find productivity.”
  • “Spend time and effort in identifying leadership DNA in your business.  Not all managers will become leaders.”

Summary

Great comments, insights and reflections from the breakfast. 3 main themes became evident – what does leadership and productivity look like;  how do leaders contribute to improvements in business productivity; and the role of incentives in develop a leadership culture to drive changing business work practices.

Graphics: Brisbane Institute

About the Author. To fulfil his professional and personal career aspirations, Tony Wiggins created ‘The HR Architect’ brand in 2009.  With a well-grounded focus and passion for HR, he thrives on working across his networks as a thought leader in ‘making a difference’ in the HR arena.

Tony Wiggins is the Founder and UX Editor of Saturday Shoutout!!! and The HR Architect ConnectTony utilises the blog ‘The HR Architect’ as a social media network and platform that empowers HR professionals to network, assist and support one another, spanning different countries, subcultures and niches.

Contact Tony at thehrarchitect@optusnet.com.au or @tonywiggin on Twitter.

AHRI Brisbane Network Forum – Extraordinary Leadership

Richard Branson_guardian.co.uk

Last night I was fortunate enough to attend an AHRI Network Forum in Brisbane about Extraordinary Leadership with nearly 30 other great HR professionals.

The key speaker, Sonia McDonald from LeadershipHQ spoke about the concepts surrounding the ‘Extraordinary Leader’.

For me personally leadership can mean different things to different people depending what environment you are working in.  My take-aways from last night included:

  • Are leaders born or made?
  • Leadership development starts with the ‘Why’
  • What difference do leaders make?
  • A lot of decisions by leaders are based on emotions, in the first instance.
  • Leadership development needs to be aligned to the values, culture and strategy of the organisation.
  • The power of reflection reinforces leadership learning.
  • Focus on strengths to build weaknesses.
  • The metaphor of a ‘tent’ symbolises the different capabilities required by leaders (Zenger Folkman).

Finally, serious networking with a group of great Brisbane HR professionals and the news of an exciting leadership toolkit to be launched in Brisbane soon.

Graphics: MBA Knowledge Base

About the Author. To fulfil his professional and personal career aspirations, Tony Wiggins created ‘The HR Architect’ brand in 2009.  With a well-grounded focus and passion for HR, he thrives on working across his networks as a thought leader in ‘making a difference’ in the HR arena.

Tony Wiggins is the Founder and UX Editor of Saturday Shoutout!!! and The HR Architect ConnectTony utilises the blog ‘The HR Architect’ as a social media network and platform that empowers HR professionals to network, assist and support one another, spanning different countries, subcultures and niches.

Contact Tony at thehrarchitect@optusnet.com.au or @tonywiggin on Twitter.

 

Saturday Shoutout!!! Engage Your Employees, It’s Free.

Disney Institute

Saturday Shoutout!!! Engage Your Employees , It’s Free

Issue 4 | Number 4 | 4 May 2013

Leaders know employees are less likely to put forth their best effort when they are only partially engaged says Jeff James, Vice President Disney Institute. Great leadership comes when you are able to maximise your employee’s potential.  And the best part?  It doesn’t have to cost you a penny, and the rewards are priceless.
When it comes to engaging your employees, think “ARE.” Appreciate, respect, and encourage. Read on… Engage Your Employees, Its Free

About the Author. To fulfil his professional and personal career aspirations, Tony Wiggins created ‘The HR Architect’ brand in 2009.  With a well-grounded focus and passion for HR, he thrives on working across his networks as a thought leader in ‘making a difference’ in the HR arena.

Tony Wiggins is the Founder and UX Editor of Saturday Shoutout!!! and The HR Architect Spends 5 Minutes with ….Tony utilises the blog ‘The HR Architect’ as a social media network and platform that empowers HR professionals to network, assist and support one another, spanning different countries, subcultures and niches.

Contact Tony at thehrarchitect@optusnet.com.au or @tonywiggin on Twitter.

Leadership Can Be Painful…And Very Rewarding

leadership_exceld

Saturday Shoutout!!! Leadership Can Be Painful…And Very Rewarding

Issue 4 | Number 2 | 29 March 2013

Leadership Can Be Painful…And Very Rewarding.

About the Author. To fulfil his professional and personal career aspirations, Tony Wiggins created ‘The HR Archite3t’ brand in 2009.  With a well-grounded focus and passion for HR, he thrives on working across his networks as a thought leader in ‘making a difference’ in the HR arena.

Tony Wiggins is the Founder and UX Editor of Saturday Shoutout!!! and The HR Archit3ct Spends 5 Minutes with ….Tony utilises the blog ‘The HR Archit3ct’ as a social media network and platform that empowers HR professionals to network, assist and support one another, spanning different countries, subcultures and niches.  Contact Tony at basketa@optusnet.com.au or @tonywiggin on Twitter.

Saturday Shoutout!!! Employee Engagement (Part 4)

Employee Engagement: Learned Helplessness

Issue 2 | Number 9 | 7 July 2012

In the third article, Employee Engagement: Embrace, Empower and Engage we explored and looked at employee engagement from the point of … “If you want them to care, make sure you care.”

In this fourth article we delve into the thought that when employees feel heard, when they feel their input makes a difference, they are obviously more likely to share their ideas and give their input in the future.  They are more likely to care, because they see they make a difference.  Conversely, when employees get the message from their managers that their ideas and input do not matter – when they realize THEY don’t matter – they stop trying.

David Lee argues that in today’s challenging world and unforgiving marketplace, where you need all employees to have a “Can Do” attitude, you cannot afford a workforce suffering from “Learned Helplessness”. You need people who believe they can tackle any problem and overcome any challenge.  Making sure your employees know that their voice does make a difference is one way to prevent “Learned Helplessness”.

How Learned Helplessness Shows Up In the Workplace                                                          In her article How Learned Helplessness Shows Up in the Workplace leadership consultant Shelley Holmes writes about situations where you hear people saying things like “We’ve tried that before and it didn’t work” or “What’s the point, we won’t be allowed” you are hearing people who have what is known in psychological terms as ‘learned helplessness’.

Generally it happens over time. Past experience dictates people’s thoughts and consequently their beliefs about what they can and can’t do.  When a group begins to believe that they only have a small locus of control over their destiny they begin to behave that way.  A workplace where people are exhibiting the symptoms of learned helplessness is depressing.  People have given up trying and become passive, submissive and expect less from their jobs.

The Leader Does Make the Difference                                                                                   David Lee suggests a leader can have so much influence over whether their workforce is vital, alive and kicking goals or being apathetic.  The workforce need to learn they could make a difference before we could expect them to want to.”  As a leader do you:

  • Ask employees for their input and perspectives prior to making changes or launching new initiatives?
  • Ask employees to generate ideas for improving quality, productivity, and customer service, etc?
  • Make it a regular practice of asking ‘what do you think about ____?” or “How could we improve ____?”
  • Celebrate and reward efforts to think outside the box and try new things?
  • Give employees the information they need to provide intelligent input?
  • Make it “safe” for people to disagree with you?

Creating a supportive environment that energizes                                                                     Knowing how to create such an environment is essential if you as a leader want an inspired, energized, enthusiastic workforce.  Knowing how to create a nurturing environment that energizes rather than sucks the life out of employees is closely linked to the emotional state and energy level of employees.

While embracing employees may be necessary for achieving employee engagement, it is not sufficient.  Employees must have the ability and the opportunity to make a difference before they try to make a difference.  They must be able to experience mastery and excellence at their jobs if they are to feel confident and competent to tackle big problems and make a difference.

Finally, “If you want your employees to be completely devoted to you and your cause, you need to be completely devoted to them.”  For greater engagement, start by embracing and empowering your employees.  Give first, and then watch what you get back.

Did you miss the previous three parts to this article – you can find them at Engagement: Back to Basics and Employee Engageement: Death by 1000 Cups and Employee Engagement: Embrace, Empower and Engage.

Photo Credits: The Office Snitch

Next Week’s Blog: Self Doubt – When the Rubber Hits the Road 

If you find these updates useful, feel free to forward on to a work colleague or friend.

About the Author                                                                                                                          To fulfil his professional and personal career aspirations, Tony Wiggins created ‘The HR Architect’ brand in 2009.  With a well-grounded focus and passion for HR, he thrives on working across his networks as a thought leader in ‘making a difference’ in the HR arena.

Tony Wiggins is the Founder and UX Editor of Saturday Shoutout!!! and The HR Architect Spends 5 Minutes with …. Tony utilises the blog ‘The HR Architect’ as a social media network and platform that empowers HR professionals to network, assist and support one another, spanning different countries, subcultures and niches.  Contact Tony at basketa@optusnet.com.au or @tonywiggin on Twitter.

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